FAQs

How do I contact REMPOWER?

Email at [email protected]

Phone 202-558-0240

What are your hours of operation?

Monday through Friday 9am to 5pm

What's your Refund policy?

All sales are final. No refunds. 

How are your courses delivered?

Our courses are delivered online.

How can I start my course after I purchase?

Please log in to your account and go to "My Courses" tab.

When will my course be reported to the state?

We will report it directly to the Maryland commission within 24 hours. make sure to email us at [email protected] with your license number after your courses has been completed. 

How do I get my Certificate of Completion for the courses I have completed?

Your completed continuing education units are reported directly to the commission board. But if you prefer to get a copy of your certificate, kindly send us an email to [email protected]

After I have completed my course how can I verify that my credits are banked?

Here is a step-by-step tutorial to see if your credits are banked or not : https://vimeo.com/848452423?share=copy

In how much time should I be able to see my banked credits on the portal?

Banked credits can take anywhere around 36-72 hours to show on the portal at student's side.

Do I have to complete the course all in one sitting?

Our courses are self-paced, you can start and stop anytime and save your progress.

What do I do if I forgot my login information?

In the login screen, click Forgot Password?

Enter your email address into the Email Address field and then click Send Me Instructions.

Be sure to check your spam or promotions folders if you do not see the reset password email in your inbox.

What do I do if it says my email is invalid or does not exist, but I already have an account?

We recommend using the most up-to-date versions of Google Chrome or Mozilla Firefox to log in and access your course. If you are using an alternative browser, try logging in to your course using one of these recommended browsers.

If you are still unable to log in, try using a different device. For example, if you are using a mobile device (e.g. iPhone, iPad, tablet, etc.), try switching to a desktop computer or laptop.

If the error continues, clear your cache. Many login issues are browser-related, which is why we recommend that you clear your browser’s cache if you experience issues logging in to your course. When you browse websites online, web browsers store, or “cache,” website data (like images and scripts) as a way to improve your experience. Clearing your web browser’s cache removes these stored assets, and this may help resolve issues with logging in to your course.

To clear your cache in Google Chrome, click the menu and select More tools. Then click Clear browsing data. Make sure that the Cached image and files box is checked.

To clear your cache in Mozilla Firefox, go to your Preferences and then find the Advanced panel. From there, click Clear Now in the Cached Web Content section.