Lesson 2: Keeping Confidence

When you keep a client’s information in confidence, you understand what you can share with other clients and what you must keep secret. The following information is considered confidential:

• That the seller or lessor is willing to settle for an amount less than what was made in an offer or decided on in the brokerage agreement,
• That the buyer or lessee is willing to agree to pay a larger amount than the one offered,
• The factors/facts motivating the buyer, seller, lessee, or lessor to make a deal, including urgency and financial situation. 
• The negotiating strategy employed by a client, or by you on behalf of a client.

Permission to Disclose Confidential Information 

Confidential client information may be shared only upon the receiving of a written permission from the client in question. Without this written permission, must be careful not to share such information about your client(s) with:

• Other clients with whom you’re working

• Clients working with your broker

• Other real estate agents

• Representatives of other parties

Note that there is an exception for this, licensee is required to share confidential information if it was asked by a court of law. 

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Check for understanding!

What information must be kept strictly confidential?